I love eating delicious food, and there's nothing that can stop me from finding a nice place to eat when I'm feeling hungry. It's not unusual for me to eat at home, but when I want to wine and dine at someplace with a nice environment, I always do my research and figure out where the best place will be. Depending on the mood I'm in, I may look for an up-scale restaurant, or I might find a little jewel in a random location that's run by great people.
Awesome food gets me every time, but I also appreciate excellent service. It's not hard to tell when a waiter is really taking care of you, and it's great to show thanks for that by giving a nice tip. I do whatever I can to show my appreciation for the hard work that restaurant workers do, and even when it's not so great, I do what I can to give a reasonable tip.
Here's the thing: if I come into your restaurant and I enjoy the experience, I'm going to tell my friends and family about it, and I'll be sure to come back time and time again so long as it's a wonderful experience. On the other hand, if it's a lousy or so-so experience when I'm dining there, I'll be infinitely less likely to return.
It's amazing the investment that a restaurant makes by putting very special effort into taking care of its customers. Obviously, without the customers there could be no restaurant. I've heard of restaurants losing $20,000/mo. and failing to make any profit, and most of the time this is because they are doing something wrong.
Everyone knows that location is one of the most important factors for any kind of business, so in the very first place a restaurant has got to make sure they're OK in that department. If your restaurant is in a crummy area, or it's really far out of the way, although I might love the idea of coming to enjoy your food, but the fact of the matter is that it probably won't happen-or at least not very frequently.
When I pull into a restaurant parking lot, I expect to see some spaces available. If you have a tiny parking lot that is always packed, I am going to be dissuaded because I don't want to park several blocks away in order to eat at your place. You've got to do whatever you can to make it easy for me to get into the front door!
Once I'm inside, I want to be greeted by a friendly and professional host who has a warm air and makes me feel like I'm at home. Bring me to a nice place to sit where there aren't too many other people making a lot of noise. And when I meet the waiter, I want to feel like they're actually serving me. If there are any problems along the way, I hope that they can handle the situation smoothly and sensitively.
The first time I'm at a restaurant, I am gauging what the experience will be like if I am going to return. First impressions make a huge impact on me, and I know that what happens on a random dining experience is most likely a good indicator for what is going to happen on another random visit. Your restaurant obviously hopes that new customers are coming in daily, so you've got to keep an emphasis on giving everyone the finest service.
When the food finally comes out, I want it to be nice and warm and cooked the way I like it. Please don't ask me if I want my steak medium-well if it's going to come out burnt! The aroma of the food on the plate when it first comes out realty gets a person salivating. If everything looks good and smells just right, along with an environment of pleasant individuals, I am going to be ready to dive into the food.
When I'm on my way out the door, you've got to realize that I'm thinking about what just happened. Put a cherry on top of that experience by thanking me for stopping in, and letting me know that you'll look forward to seeing me again soon. If I grabbed a mint on the way out, that's even better because God knows that great food doesn't always cause great breath!
Written by OJ Wade. Check out the country's finest Indian restaurant, led by world-class chef Gamer Rawat at http://www.mantraraleigh.com/
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